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Privacy Policy

Last updated: Sep 2023

1. YOUR PRIVACY

Pure - The Essence of Nature ("we," "our," or "us") respects your legal privacy rights when collecting, storing, using, and transmitting personal data. This Privacy Policy Statement (PICS) explains our privacy practices. Please carefully read the following to understand our policy and practices regarding how we treat your personal data. This policy may be revised from time to time. In case of any inconsistency between the English and Chinese versions of this Privacy Policy Statement, the English version shall prevail. "Personal data" refers to any personally identifying information or sensitive data (such as names, occupations, addresses, contact details, ID Card or Passport numbers, date of birth, email address, telephone number, credit card information, age, skin condition, and demographic data) from which it is practical to ascertain an individual's identity.

2. PURPOSES FOR USING YOUR PERSONAL DATA

**Collection and Usage of Personal Data**

 

We may collect your personal data when you make purchases of treatment packages, products, or apply for membership with us.

 

The purposes for which we use your personal data are categorized into two types: obligatory purposes and voluntary purposes. When personal data is required for an obligatory purpose, it will not be marked as "optional" in the Members Application Form, and you MUST provide this data for us to provide the requested service. For personal data used for voluntary purposes, the decision to provide such information is entirely up to you.

 

**Obligatory Purposes:**

 

- Enrolling and maintaining your membership with us.

- Providing special offers and privileges to our members.

- Communicating your entitlements and privileges.

- Redeeming member privileges.

- Notifying you of any amendments to treatment plans and product information.

- Building a relationship with you.

- Conducting data cleansing and customer profile updates.

 

**Voluntary Purposes:**

 

- Offering personalized treatment and product suggestions.

- Better understanding the demographics of our customers for internal research and analysis, enabling us to provide tailored rewards, services, and product information.

- Conducting market research.

- Enabling our beauty advisors to follow up with you.

- Distributing customer satisfaction surveys.

- Sending VIP newsletters and VIP program updates.

- Conducting direct marketing, including communications about new product launches and promotional offers, skincare, body care, hair care products, health supplements, facial services, body care services, hair removal services, and more.

 

We adhere to the Privacy Act 1988 of the Laws of Australia to ensure the confidentiality and security of your personal data, aligning our policies and practices with the legal requirements for the collection, use, retention, transfer, and access to your personal data.

 

These changes aim to make the text more accessible and comprehensible while retaining the essential information regarding the collection and usage of personal data and privacy compliance.

3. SECURITY

All personal data provided by you will be properly stored in our customer service system and can only be accessed by authorised persons.

4. COLLECTION OF PERSONAL IDENTIFIERS

You may need to provide your identifiable information from time to time, including but not limited to your name, gender, age, identity card number, date of birth, phone number, address, email address, credit card details, education level, occupation, household income, hobbies or preferred activities. Failure to provide such data may prevent us from providing appropriate services to you. If you are under 18, you must obtain the consent from parents or guardians before disclosing any of your identifiable personal data to us.

5. STORAGE OF PERSONAL DATA

After submitting your identifiable personal data, you may receive the direct marketing phone calls, emails or direct mails from us/our affiliates or business partners from time to time. If at any other point of time you do not wish us to use your personal data for use in direct marketing as described above, you may exercise your opt-out rights by notifying us. Please email to support@purebeautyspa.com.au . No fee will be charged for this arrangement.

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Pursuant to our general policy, we will keep a record of all transactions with you in our course of business for a reasonable period of time for review and verification purposes.

6. DISCLOSURE OF DATA

We usually share your personal data with or transfer such data to Pure - The Essence of Nature Skincare and its member companies, subsidiaries, affiliates or any companies in which they have an interest. Please refer to our Personal Data Collection Statement for details. If you do not want us to disclose your personal data to any third parties, please email to support@purebeautyspa.com.au and provide your name, membership number and contact number.

7. ACCESS TO PERSONAL DATA

You can write to request access to your personal information to the Company, the Company is based on the Privacy Act 1988, to reply you in receipt of your requirements.

8. CORRECTION OF PERSONAL DATA

You shall send your request to support@purebeautyspa.com.au or mail to Shop 12, 254 Unley Road, Hyde Park, SA 5061 to correct your personal data in writing to us and provide the correct information upon request without charge.

The person to whom (1) requests (i) for access to data or correction of data, (ii) for general information regarding our policies and practices with respect to personal data and (iii) about the kinds of personal data that we hold and (2) general questions and complaints should be sent to the below email:  support@purebeautyspa.com.au

9. ENQUIRIES

Please contact us for details of our Privacy Policy Statement. (This Statement may be amended from time to without prior notice. Please review it regularly.)

10. PERSONAL DATA COLLECTION STATEMENT

As a customer of Pure - The Essence of Nature Skincare, you may be required to provide your personal data (“Personal Data”) to us prior to any trial or purchase of our services and/or products (“Services”). Incomplete or incorrect data may prevent us from providing or continuously providing the Services.


We will always keep your personal data confidential. Our policies and practices regarding collection, use, retention, disclosure, transfer and confidentiality of and access to your personal data comply with the laws of Australia and are stated in this Statement.You agree that we may use and retain any personal data provided by you for the following purposes and any other purposes mutually agreed by you and us or required by law from time to time:

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  1. provision of services;

  2. promotion of any goods and/ or services related to the Services or any other goods and/or services by us, our agents, subsidiaries or business partners;

  3. handling of any interest in or in relation to the services;

  4. analysis, confirmation and/or verification of your credit, payment and/ or other status in respect of the provision of the services;

  5. handling of any payment instructions, direct debit payment and/or credit payment requested by you;

  6. day-to-day management of your account and/or collecting any account payable in respect of the services; and

  7. Pursuant to the Privacy Act 1988 you shall have the right to:

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  1. confirm whether your data is being held by us;

  2. access the data held by us within a reasonable period;

  3. access the data held by us in a reasonable manner;

  4. correct any incorrect personal data.

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If you wish to access or correct your personal data, or acquire a copy of the data held by us, please send your request in writing to the following address:

12/254 Unley Road
Hyde Park
SA 5061

Email: support@purebeautyspa.com.au

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