Shipping & Returns

Voucher Shipping Policy at Pure

Delivery Methods:

Electronic Delivery: Vouchers are sent to your email in PDF format immediately after purchase.
In-Store Pick Up: Collect your vouchers at our spa by choosing 'In-Store Pick Up' during checkout.
Local Postal Delivery: Vouchers can be mailed to your specified address as physical gift cards.

Voucher Formats:

Electronic: Emailed as PDFs, ready for immediate use or printing.
Physical: Available for pick up or postal delivery, ideal for gifting.

Delivery Times:

Electronic Vouchers: Delivered within 1 business day; check your spam folder if not received.
In-Store Pick Up: Ready within 1-2 business days; notification will be sent.
Postal Delivery: Arrives within 3-5 business days; order early during holidays to avoid delays.

Shipping Fees:

Electronic Delivery: No charge.
In-Store Pick Up: No charge.
Postal Delivery: A nominal fee may apply, based on location.

Lost or Undelivered Vouchers: Contact our customer support immediately for assistance if your vouchers are not received as expected.

Voucher Validity: Each voucher has a specified validity period noted at purchase, with terms and conditions for redemption.

For assistance or more information regarding voucher delivery, please contact our customer support team. We aim to make your experience at Pure seamless and enjoyable.

Product Shipping Policy at Pure

Standard Delivery: Enjoy low-cost shipping at just $8 for orders under $100.

Free Shipping: Receive free shipping on orders of $100 or more.

Delivery Timeline: Items typically arrive within 3-5 business days across Australia. Note that delivery times may vary during peak periods.

Additional Information:

For details on returns and exchanges, please consult our Returns and Refunds Policy.
Check product pages for pre-order availability on out-of-stock items.

Support: For any inquiries or further assistance, please contact our customer support team. We're here to ensure a smooth shopping experience at Pure.

Return, Refund, & Exchange Policy at Pure

Voucher Purchases:

Refunds: Generally, refunds are not provided unless required by law. For issues, contact support@purebeautyspa.com.au within 7 days of purchase.
Expiration: Vouchers have specific expiration dates noted at purchase. Expired vouchers are not eligible for refund or extension.

Product Purchases:

Returns: 14-day return policy. Products must be unused, in original condition and packaging. Initiate returns via customer support for authorization.
Refunds: Processed upon receipt and inspection of returns. Issued to original payment method, excluding shipping costs unless the product is defective.
Exchanges: Contact customer support to exchange items. The new item will be sent after the returned item is received and inspected.

General Terms:

Damaged Items: Report damaged or defective items immediately for a replacement or refund.
Cancellation of Services: Subject to booking and cancellation policies.
Service Refusal: We reserve the right to refuse service or cancel orders for reasons such as suspected fraud or abuse.
Policy Changes: Updates to this policy will be posted on our website and apply to all purchases thereafter.

For any further assistance, contact our support team at support@purebeautyspa.com.au. We are dedicated to ensuring your satisfaction with every purchase at Pure.